Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

Some patients find having another person in the room when intimate examinations are undertaken is helpful, others find it an intrusion. Chaperones have advantages and disadvantages, and occasionally the doctor, too, would like someone to be present. During surgery hours we will always be guided by your choice, and so if you would like a chaperon, please feel free to say so, it rarely creates any difficulties, and there will be no question of the doctor being offended. If you know in advance that an intimate examination will be needed (such as a smear test) and you would like a chaperone, please inform reception. If an examination is needed but you had not anticipated it, a member of staff will be happy to act as chaperon for you, or the examination can often – though not always – be delayed.

Practice Complaints Procedure

Patient feedback is important to us as it helps us to improve the service we provide to patients. We take patient complaints seriously and will attempt to address and resolve your concerns.

Practice Complaints Procedure

Patient feedback is important to us as it helps us to improve the service we provide to patients. We take patient complaints seriously and will attempt to address your concerns to your satisfaction.

How do I make a complaint?

If you wish to complain please contact the Practice Manager Lisa Sandland-Taylor either in person, by phone or in writing:

Tel:  01636 704378

Address:   Fountain Medical Centre

Sherwood Avenue

Newark

Nottingham

NG24 1QH

Submit your complaint online here

Downloadable form: Complaints form.doc

If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so.

What Happens Next?

The complaint will be acknowledged within 3 working days.  The practice will respond, after investigation, within the timeframe specified to you at the acknowledgement stage of the process.  Some complaints may take longer to address but you will be informed of a response time.  If this cannot be met, the practice will keep you informed.

Please be assured making a complaint will not adversely affect your ongoing healthcare at the practice.  We will deal with you fairly, compassionately and will endeavour to resolve the situation to a satisfactory conclusion.

Wherever possible, we aim to learn from complaints and take action to avoid similar occurrences.

How do I complain to someone Independent?

GP Practices would prefer to have the opportunity to answer complaints ourselves in the first instance. However, you may pass your complaint directly to:

Patient Experience Team

Nottingham and Nottinghamshire Integrated Care Board

Sir John Robinson House

Sir John Robinson Way

Arnold

Nottingham

NG5 6DA

Tel: 0115 8839570

Email: [email protected]

If you would like further information please follow the link to the ICB website: Patient Experience and Complaints – NHS Nottingham and Nottinghamshire ICB

However, please note, patients cannot raise the same complaint with the practice and ICB.

Is there a time limit?

A complaint must be made within 12 months of the date of the incident that caused the problem or the date of discovering the problem.

Please remember, the quicker you complain, the easier it will be to investigate the facts.

If you are not satisfied with the outcome?

You can contact the Parliamentary and Health Service Ombudsman (PHSO) on 0345 015 4033.

For more information see their website www.ombudsman.org.uk

Other useful contacts

POhWER, NHS Complaints Advocacy, on 0300 456 2370.  For more information see their website www.pohwer.net

The Fountain Medical Centre was inspected by the Care Quality Commission (CQC) on 11 February 2016. The inspection team investigated whether the practice is:

• Safe?
• Effective?
• Caring?
• Responsive?
• Well-Led?

The report is positive and notes the high quality of care patients receive at Fountain Medical Centre. There were no areas that require improvement, though we continually strive to innovate and make our services better.

Click to here to view the CQC inspection report for Fountain Medical Centre

Generic GP GDPR Privacy Notice v3.0 September 2023 with GP Connect SystmOne Practices includes GPDR Nhs Digital extract – PHM additions- Medical Examiners- digital records- NHS App (1)

GP Net Earnings

Fountain Medical Centre (the Practice)
Data Protection Privacy Notice for Patients
Introduction:
This privacy notice lets you know what happens to any personal data that you give to us, or
any information that we may collect from you or about you from other organisations.
This privacy notice applies to personal information processed by or on behalf of the practice.
This Notice explains
• Who we are and how we use your information
• Information about our Data Protection Officer
• What kinds of personal information about you we hold and use (process)
• The legal grounds for our processing of your personal information (including when we
share it with others)
• What should you do if your personal information changes?
• For how long your personal information is retained / stored by us?
• What are your rights under Data Protection laws

The UK General Data Protection Regulation (UKGDPR) and the Data Protection Act 2018
(DPA 2018) became law on 25th May 2018, and 1st January 2021 when the UK exited the EU.
For the purpose of applicable data protection legislation (including but not limited to the
General Data Protection Regulation (Regulation (UK) 2016/679) (the “UKGDPR”), and the
Data Protection Act 2018 the practice responsible for your personal data is Fountain Medical
Centre.
This Notice describes how we collect, use and process your personal data, and how in doing
so, we comply with our legal obligations to you. Your privacy is important to us, and we are
committed to protecting and safeguarding your data privacy rights.
How we use your information and the law.
Fountain Medical Centre will be what’s known as the ‘Controller’ of your personal data.
We collect basic personal data about you and location-based information. This does include
name, address and contact details such as email and mobile number etc.
We will also collect sensitive confidential data known as “special category personal data”, in
the form of health information, religious belief (if required in a healthcare setting) ethnicity and
sex life information that are linked to your healthcare, we may also receive this information
about you from other health providers or third parties

Why do we need your information?
The health care professionals who provide you with care maintain records about your health
and any treatment or care you have received previously. These records help to provide you
with the best possible healthcare and treatment.
NHS health records may be electronic, paper-based or a mixture of both. We use a
combination of working practices and technology to ensure that your information is kept
confidential and secure.
Records about you may include the following information;
• Details about you, such as your address, your carer or legal representative and
emergency contact details.
• Any contact the surgery has had with you, such as appointments, clinic visits,
emergency appointments.
• Notes and reports about your health.
• Details about your treatment and care.
• Results of investigations such as laboratory tests, x-rays etc.
• Relevant information from other health professionals, relatives or those who care
for you.
• Contact details (including email address, mobile telephone number and home
telephone number)
To ensure you receive the best possible care, your records are used to facilitate the care you
receive, including contacting you. Information held about you may be used to help protect the
health of the public and to help us manage the NHS and the services we provide. Limited
information may be used within the GP practice for clinical audit to monitor the quality of the
service we provided.

How do we lawfully use your data?
We need your personal, sensitive and confidential data in order to provide you with healthcare
services as a General Practice, under the General Data Protection Regulation we will be
lawfully using your information in accordance with: –
Article 6, e) processing is necessary for the performance of a task carried out in the public
interest or in the exercise of official authority vested in the controller;”
Article 9, (h) processing is necessary for the purposes of preventive or occupational
medicine, for the assessment of the working capacity of the employee, medical diagnosis,
the provision of health or social care or treatment or the management of health or social
care systems
This Privacy Notice applies to the personal data of our patients and the data you have given
us about your carers/family members.
We use your personal and healthcare information in the following ways:
• when we need to speak to, or contact other doctors, consultants, nurses or any other
medical/healthcare professional or organisation during the course of your diagnosis or
treatment or on going healthcare;
• when we are required by law to hand over your information to any other organisation,
such as the police, by court order, solicitors, or immigration enforcement.
• In a de-identified form to support planning of health services and to improve health
outcomes for our population

This Privacy Notice applies to the personal data of our patients and the data you have given
us about your carers/family members.
We use your personal and healthcare information in the following ways:
• when we need to speak to, or contact other doctors, consultants, nurses or any other
medical/healthcare professional or organisation during the course of your diagnosis or
treatment or on going healthcare;
• when we are required by law to hand over your information to any other organisation,
such as the police, by court order, solicitors, or immigration enforcement.
• In a de-identified form to support planning of health services and to improve health
outcomes for our population
We will never pass on your personal information to anyone else who does not need it, or has
no right to it, unless you give us consent to do so.
Legal justification for collecting and using your information
The law says we need a legal basis to handle your personal and healthcare information.
Contract: We have a contract with NHS England to deliver healthcare services to you. This
contract provides that we are under a legal obligation to ensure that we deliver medical and
healthcare services to the public.
Consent: Sometimes we also rely on the fact that you give us consent to use your personal
and healthcare information so that we can take care of your healthcare needs.
Please note that you have the right to withdraw consent at any time if you no longer wish to
receive services from us.
Necessary care: Providing you with the appropriate healthcare, where necessary. The Law
refers to this as ‘protecting your vital interests’ where you may be in a position not to be able
to consent.
Law: Sometimes the law obliges us to provide your information to an organisation (see above).
Special categories
The law states that personal information about your health falls into a special category of
information because it is very sensitive. Reasons that may entitle us to use and process your
information may be as follows:
Public Interest: Where we may need to handle your personal information when it is
considered to be in the public interest. For example, when there is an outbreak of a specific
disease and we need to contact you for treatment, or we need to pass your information to
relevant organisations to ensure you receive advice and/or treatment
Consent: When you have given us consent
Vital Interest: If you are incapable of giving consent, and we have to use your information to
protect your vital interests (e.g. if you have had an accident and you need emergency
treatment)
Defending a claim: If we need your information to defend a legal claim against us by you, or
by another party
Providing you with medical care: Where we need your information to provide you with
medical and healthcare services
Risk Stratification
Risk stratification data tools are increasingly being used in the NHS to help determine a
person’s risk of suffering a condition, preventing an unplanned or (re)admission and identifying
a need for preventive intervention. Information about you is collected from several sources
including NHS Trusts and from this GP Practice. The identifying parts of your data are
removed, analysis of your data is undertaken, and a risk score is then determined. This is then
provided back to your GP as data controller in an identifiable form. Risk stratification enables
your GP to focus on preventing ill health and not just the treatment of sickness. If necessary,
your GP may be able to offer you additional services. Please note that you have the right to
opt out of your data being used in this way in most circumstances, please contact the practice
for further information about opt out.
Individual Risk Management at a GP practice level however is deemed to be part of your
individual healthcare and is covered by our legal powers above.

Transferring the current paper medical records into patients’ electronic medical
records.
The following provisions of the General Data Protection Regulation permit us to digitise
existing paper medical records:
Article 6(1)(e) – ‘processing is necessary…in the exercise of official authority vested in the
controller…’’
Article 9(2)(h) – ‘processing is necessary for the purpose of preventative…medicine…the
provision of health or social care or treatment or the management of health or social care
systems and services…’
The paper patient records will be shared with [Scanning provider], who will scan and digitise
the current paper medical records before destroying them. The paper patient records will be
shared with the scanning provider above, who will scan and digitise the current paper medical
records before destroying them.
Anonymised information
Sometimes we may provide information about you in an anonymised form. Such information
is used analyse population- level heath issues, and helps the NHS to plan better services. If
we share information for these purposes, then none of the information will identify you as an
individual and cannot be traced back to you.
Medicines Management
The Practice may conduct Medicines Management Reviews of medications prescribed to its
patients. This service performs a review of prescribed medications to ensure patients receive
the most appropriate, up to date and cost-effective treatments. The reviews are carried out by
the ICBs Medicines Management Team under a Data Processing contract with the Practice.
GP Connect Service
The GP Connect service allows authorised clinical staff at NHS 111 to seamlessly access our
practice’s clinical system and book directly on behalf of a patient. This means that should you
call NHS 111 and the clinician believes you need an appointment with your GP Practice, the
clinician will access available appointment slots only (through GP Connect) and book you in.
This will save you time as you will not need to contact the practice direct for an appointment.
The practice will not be sharing any of your data and the practice will only allow NHS 111 to
see available appointment slots. They will not even have access to your record. However,
NHS 111 will share any relevant data with us, but you will be made aware of this. This will help
your GP in knowing what treatment / service / help you may require.
Please note if you no longer require the appointment or need to change the date and time for
any reason you will need to speak to one of our reception staff and not NHS 111.
Research – National Institute for Health & Social Care Research (NIHR) – Clinical
Research Network
Clinical Research Network West Midlands (CRN WM) provides a research delivery service
to GP practices across the West Midlands. All CRN WM Delivery Support staff are employed
by The Royal Wolverhampton NHS Trust. All NHS Staff members who have been allocated
to work within the Practice will be issued with a Letter of access or assurance to confirm
individual study placements and pre-employment checks.
The legal bases for processing this information
CRN WM processes data under the instruction of the individual research protocol, as
delegated by the practice (data controller). You can opt out of being invited to participate in
research at any time, please inform a member of the practice team and we will add the
appropriate opt out code to your record.
Prior to informed consent:
The legal basis which allows us to process your personal data for research is GDPR article 6
(1)(f) …legitimate interests…except where such interests are overridden by the interests or
fundamental rights and freedoms of the data subject…’
Once informed consent has been given:
The legal basis which allows us to process your personal data is informed consent – Article 6
1(a) the data subject has given consent to the processing of his or her personal data for one
or more specific purposes; and Article 9 (2) (a) the data subject has given explicit consent to
the processing those personal data for one or more specified purposes.
Individual study consent forms will detail how to withdraw consent and who to contact, this
will usually be via the study sponsor.
Categories of personal data
The data processed by CRN WM delivery staff, in addition to demographic and contact
details, is likely to be special category information (such as health information) to determine
eligibility for individual research studies.
Recipients of data
The data processed by CRN WM delivery staff will be used to invite potentially eligible
patients into research studies. Once patients have consented to participate, data processed
by the CRN WM delivery staff will be used to answer the research questions as outlined in
individual research protocols.
For further information, please refer to the Clinical Research Network West Midlands Privacy
Notice: https://local.nihr.ac.uk/documents/crn-wm-privacy-notice-march-2021/27187

Summary Care Records
All patients registered with a GP have a Summary Care Record, unless they have chosen not
to have one. The information held in your Summary Care Record gives registered and
regulated healthcare professionals, away from your usual GP practice, access to information
to provide you with safer care, reduce the risk of prescribing errors and improve your patient
experience.
Your Summary Care Record contains basic (Core) information about allergies and
medications and any reactions that you have had to medication in the past.
Some patients, including many with long term health conditions, previously have agreed to
have Additional Information shared as part of their Summary Care Record. This Additional
Information includes information about significant medical history (past and present), reasons
for medications, care plan information and immunisations.
Change to information held in your Summary Care Record
In light of the current emergency, the Department of Health and Social Care has removed the
requirement for a patient’s prior explicit consent to share Additional Information as part of the
Summary Care Record.
This is because the Secretary of State for Health and Social Care has issued a legal notice to
healthcare bodies requiring them to share confidential patient information with other
healthcare bodies where this is required to diagnose, control and prevent the spread of the
virus and manage the pandemic. This includes sharing Additional Information through
Summary Care Records, unless a patient objects to this.
If you have already expressed a preference to only have Core information shared in your
Summary Care Record, or to opt-out completely of having a Summary Care Record, these
preferences will continue to be respected and this change will not apply to you. For everyone
else, the Summary Care Record will be updated to include the Additional Information. This
change of requirement will be reviewed after the current coronavirus (COVID-19) pandemic.
Why we have made this change
In order to look after your health and care needs, health and social care bodies may share
your confidential patient information contained in your Summary Care Record with clinical and
non-clinical staff in other health and care organisations, for example hospitals, NHS 111 and
out of hours organisations. These changes will improve the healthcare that you receive away
from your usual GP practice.
Your rights in relation to your Summary Care Record
Regardless of your past decisions about your Summary Care Record preferences, you will
still have the same options that you currently have in place to opt out of having a Summary
Care Record, including the opportunity to opt-back in to having a Summary Care Record or
opt back in to allow sharing of Additional Information.
You can exercise these rights by doing the following:
1. Choose to have a Summary Care Record with all information shared. This means
that any authorised, registered and regulated health and care professionals will be able
to see a detailed Summary Care Record, including Core and Additional Information, if
they need to provide you with direct care.
2. Choose to have a Summary Care Record with Core information only. This means
that any authorised, registered and regulated health and care professionals will be able
to see limited information about allergies and medications in your Summary Care
Record if they need to provide you with direct care.
3. Choose to opt-out of having a Summary Care Record altogether. This means that
you do not want any information shared with other authorised, registered and regulated
health and care professionals involved in your direct care. You will not be able to
change this preference at the time if you require direct care away from your GP
practice. This means that no authorised, registered and regulated health and care
professionals will be able to see information held in your GP records if they need to
provide you with direct care, including in an emergency.
To make these changes, you should inform your GP practice or complete this form and return
it to your GP practice.
Patient Communication
Because we are obliged to protect any confidential information, we hold about you and we
take this very seriously, it is imperative that you let us know immediately if you change any of
your contact details.
We may contact you using SMS texting to your mobile phone if we need to notify you about
appointments and other services that we provide to you involving your direct care, therefore
you must ensure that we have your up-to-date details. This is to ensure we are sure we are
contacting you and not another person. As this is operated on an ‘opt out’ basis we will assume
that you give us permission to contact you via SMS if you have provided us with your mobile
telephone number. Please let us know if you wish to opt out of this SMS service. We may also
contact you using the email address you have provided to us. Please ensure that we have
your up-to-date details.
There may be occasions where authorised research facilities would like you to take part in
research. Your contact details may be used to invite you to receive further information about
such research opportunities.

The NHS App
We use the NHS Account Messaging Service provided by NHS England to send you
messages relating to your health and care. You need to be an NHS App user to receive these
messages. Further information about the service can be found at the privacy notice for the
NHS App managed by NHS England.
Safeguarding
The Practice is dedicated to ensuring that the principles and duties of safeguarding adults and
children are holistically, consistently and conscientiously applied with the wellbeing of all, at
the heart of what we do.
Our legal basis for processing For the General Data Protection Regulation (GDPR) purposes
is: –
Article 6(1)(e) ‘…exercise of official authority…’.
For the processing of special categories data, the basis is: –
Article 9(2)(b) – ‘processing is necessary for the purposes of carrying out the
obligations and exercising specific rights of the controller or of the data subject in the
field of employment and social security and social protection law…’
Research
Clinical Practice Research Datalink (CPRD) collects de-identified patient data from a network
of GP practices across the UK. Primary care data are linked to a range of other health related
data to provide a longitudinal, representative UK population health dataset. You can opt out
of your information being used for research purposes at any time (see below), full details can
be found here: –
https://cprd.com/transparency-information
The legal bases for processing this information
CPRD do not hold or process personal data on patients; however, NHS Digital (formally the
Health and Social Care Centre) may process ‘personal data’ for us as an accredited ‘safe
haven’ or ‘trusted third-party’ within the NHS when linking GP data with data from other
sources. The legal bases for processing this data are:
• Medicines and medical device monitoring: Article 6(e) and Article 9(2)(i) – public
interest in the area of public health
• Medical research and statistics: Article 6(e) and Article 9(2)(j) – public interest and
scientific research purposes
Any data CPRD hold or pass on to bona fide researchers, except for clinical research studies,
will have been anonymised in accordance with the Information Commissioner’s Office
Anonymisation Code of Practice. We will hold data indefinitely for the benefit of future
research, but studies will normally only hold the data we release to them for twelve months.
Categories of personal data
The data collected by Practice staff in the event of a safeguarding situation will be as much
personal information as is possible that is necessary to obtain in order to handle the situation.
In addition to some basic demographic and contact details, we will also process details of what
the safeguarding concern is. This is likely to be special category information (such as health
information).
Sources of the data
The Practice will either receive or collect information when someone contacts the organisation
with safeguarding concerns, or we believe there may be safeguarding concerns and make
enquiries to relevant providers.
Recipients of personal data
The information is used by the Practice when handling a safeguarding incident or concern.
We may share information accordingly to ensure duty of care and investigation as required
with other partners such as local authorities, the police or healthcare professionals (i.e. their
GP or mental health team).
Third party processors
In order to deliver the best possible service, the practice will share data (where required) with
other NHS bodies such as other GP practices and hospitals. In addition, the practice will use
carefully selected third party service providers. When we use a third party service provider to
process data on our behalf then we will always have an appropriate agreement in place to
ensure that they keep the data secure, that they do not use or share information other than in
accordance with our instructions and that they are operating appropriately. Examples of
functions that may be carried out by third parties include:
• Companies that provide IT services & support, including our core clinical systems;
systems which manage patient facing services (such as our website and service
accessible through the same); data hosting service providers; systems which facilitate
appointment bookings or electronic prescription services; document management
services, Managed services providing medical reports etc.
• Delivery services (for example if we were to arrange for delivery of any medicines to
you).
• Payment providers (if for example you were paying for a prescription or a service such
as travel vaccinations).
Further details regarding specific third-party processors can be supplied on request to the
Data Protection Officer as below.
We use a processor, iGPR Technologies Limited (“iGPR”), to assist us with responding to
report requests relating to your patient data, such as subject access requests that you submit
to us (or that someone acting on your behalf submits to us) and report requests that insurers
submit to us under the Access to Medical Records Act 1988 in relation to a life insurance
policy that you hold or that you are applying for. iGPR manages the reporting process for us
by reviewing and responding to requests in accordance with our instructions and all applicable
laws, including UK data protection laws. The instructions we issue to iGPR include general
instructions on responding to requests and specific instructions on issues that will require
further consultation with the GP responsible for your care
How do we maintain the confidentiality of your records?
We are committed to protecting your privacy and will only use information collected lawfully in
accordance with:
• Data Protection Act 2018
• The General Data Protection Regulations 2016
• Human Rights Act 1998
• Common Law Duty of Confidentiality
• Health and Social Care Act 2012
• NHS Codes of Confidentiality, Information Security and Records
Management
• Information: To Share or Not to Share Review
Every member of staff who works for an NHS organisation has a legal obligation to keep
information about you confidential.
We will only ever use or pass on information about you if others involved in your care have a
genuine need for it. We will not disclose your information to any third party without your
permission unless there are exceptional circumstances (i.e. life or death situations), where the
law requires information to be passed on and / or in accordance with the information sharing
principle following Dame Fiona Caldicott’s information sharing review (Information to share or
not to share) where “The duty to share information can be as important as the duty to protect
patient confidentiality.” This means that health and social care professionals should have the
confidence to share information in the best interests of their patients within the framework set
out by the Caldicott principles.
Our practice policy is to respect the privacy of our patients, their families and our staff and to maintain compliance with the General Data Protection Regulation (GDPR) and all UK specific Data Protection Requirements. Our policy is to ensure all personal data related to our patients will be protected.
All employees and sub-contractors engaged by our practice are asked to sign a confidentiality agreement. The practice will, if required, sign a separate confidentiality agreement if the client deems it necessary. If a sub-contractor acts as a data processor for Fountain Medical Centre
an appropriate contract (art 24-28) will be established for the processing of your information.

In certain circumstances you may have the right to withdraw your consent to the processing
of data. Please contact the Data Protection Officer in writing if you wish to withdraw your
consent. If some circumstances we may need to store your data after your consent has been
withdrawn to comply with a legislative requirement.
Some of this information will be held centrally and used for statistical purposes. Where we do
this, we take strict measures to ensure that individual patients cannot be identified. Sometimes
your information may be requested to be used for research purposes – the surgery will always
gain your consent before releasing the information for this purpose in an identifiable format.
In some circumstances you can Opt-out of the surgery sharing any of your information for
research purposes.
With your consent we would also like to use your information
There are times that we may want to use your information to contact you or offer you services,
not directly about your healthcare, in these instances we will always gain your consent to
contact you. We would however like to use your name, contact details and email address to
inform you of other services that may benefit you. We will only do this with your consent.
There may be occasions where authorised research facilities would like you to take part on
innovations, research, improving services or identifying trends, you will be asked to opt into
such programmes if you are happy to do so.
At any stage where we would like to use your data for anything other than the specified
purposes and where there is no lawful requirement for us to share or process your data, we
will ensure that you have the ability to consent and opt out prior to any data processing taking
place.
This information is not shared with third parties or used for any marketing and you can
unsubscribe at any time via phone, email or by informing the practice DPO as below.
National Opt-Out Facility
You can choose whether your confidential patient information is used for research and
planning.
Who can use your confidential patient information for research and planning?
It is used by the NHS, local authorities, university and hospital researchers, medical colleges
and pharmaceutical companies researching new treatments.
Making your data opt-out choice
You can choose to opt out of sharing your confidential patient information for research and
planning. There may still be times when your confidential patient information is used: for
example, during an epidemic where there might be a risk to you or to other people’s health.
You can also still consent to take part in a specific research project.
Will choosing this opt-out affect your care and treatment?
No, your confidential patient information will still be used for your individual care. Choosing to
opt out will not affect your care and treatment. You will still be invited for screening services,
such as screenings for bowel cancer.
What should you do next?
You do not need to do anything if you are happy about how your confidential patient
information is used.
If you do not want your confidential patient information to be used for research and planning,
you can choose to opt out securely online or through a telephone service.
You can change your choice at any time. To find out more or to make your choice visit
nhs.uk/your-nhs-data-matters or call 0300 303 5678
NHS Digital Data Collection from the Practice
The NHS needs data about the patients it treats to plan and deliver its services and to ensure
that care and treatment provided is safe and effective. The General Practice Data for Planning
and Research data collection will help the NHS to improve health and care services for
everyone by collecting patient data that can be used to do this. For example patient data can
help the NHS to:
• monitor the long-term safety and effectiveness of care
• plan how to deliver better health and care services
• prevent the spread of infectious diseases
• identify new treatments and medicines through health research
GP practices already share patient data for these purposes, but this new data collection will
be more efficient and effective.
This means that GPs can get on with looking after their patients, and NHS Digital can
provide controlled access to patient data to the NHS and other organisations who need to use
it, to improve health and care for everyone.
Contributing to research projects will benefit us all as better and safer treatments are
introduced more quickly and effectively without compromising your privacy and confidentiality.
NHS Digital has engaged with the British Medical Association (BMA), Royal College of GPs
(RCGP) and the National Data Guardian (NDG) to ensure relevant safeguards are in place for
patients and GP practices.
NHS Digital purposes for processing patient data
Patient data from GP medical records kept by GP practices in England is used every day to
improve health, care and services through planning and research, helping to find better
treatments and improve patient care. The NHS is introducing an improved way to share this
information – called the General Practice Data for Planning and Research data collection.
NHS Digital will collect, analyse, publish and share this patient data to improve health and
care services for everyone. This includes:
• informing and developing health and social care policy
• planning and commissioning health and care services
• taking steps to protect public health (including managing and monitoring the
coronavirus pandemic)
• in exceptional circumstances, providing you with individual care
• enabling healthcare and scientific research
Any data that NHS Digital collects will only be used for health and care purposes. It is never shared with marketing or insurance companies.

What patient data NHS Digital collect
Patient data will be collected from GP medical records about:
• any living patient registered at a GP practice in England when the collection started –
this includes children and adults
• any patient who died after the data collection started, and was previously registered at
a GP practice in England when the data collection started
While 1 September has been seen by some as a cut-off date for opt-out, after which data
extraction would begin, Government has stated this will not be the case and data extraction
will not commence until NHS Digital have met the tests.
The NHS is introducing three changes to the opt-out system which mean that patients will
be able to change their opt-out status at any time:
• Patients do not need to register a Type 1 opt-out by 1 September to ensure their
GP data will not be uploaded
• NHS Digital will create the technical means to allow GP data that has previously
been uploaded to the system via the GPDPR collection to be deleted when
someone registers a Type 1 opt-out
• The plan to retire Type 1 opt-outs will be deferred for at least 12 months while we
get the new arrangements up and running, and will not be implemented without
consultation with the RCGP, the BMA and the National Data Guardian
We will not collect your name or where you live. Any other data that could directly identify you,
for example NHS number, General Practice Local Patient Number, full postcode and date of
birth, is replaced with unique codes which are produced by de-identification software before
the data is shared with NHS Digital.
This process is called pseudonymisation and means that no one will be able to directly identify
you in the data. The diagram below helps to explain what this means. Using the terms in the
diagram, the data we collect would be described as de-personalised.

NHS Digital will be able to use the same software to convert the unique codes back to data
that could directly identify you in certain circumstances, and where there is a valid legal
reason. Only NHS Digital has the ability to do this. This would mean that the data
became personally identifiable data in the diagram above. An example would be where you
consent to your identifiable data being shared with a research project or clinical trial in which
you are participating, as they need to know the data is about you.
More information about when we may be able to re-identify the data is in the who we share
your patient data with section below.
The NHS Digital programme will be providing further information as the programme
progresses. In the meantime, if you have any questions, you can contact the programme
at [email protected].
The NHS Digital web pages also provide further information at https://digital.nhs.uk/data-andinformation/data-collections-and-data-sets/data-collections/general-practice-data-forplanning-and-research#additional-information-for-gp-practices.
The Data NHD Digital collect
We will only collect structured and coded data from patient medical records that is needed for
specific health and social care purposes explained above.
Data that directly identifies you as an individual patient, including your NHS number, General
Practice Local Patient Number, full postcode, date of birth and if relevant date of death, is
replaced with unique codes produced by de-identification software before it is sent to NHS
Digital. This means that no one will be able to directly identify you in the data.
NHS Digital will be able to use the software to convert the unique codes back to data that
could directly identify you in certain circumstances, and where there is a valid legal reason.
This would mean that the data became personally identifiable in the diagram above. It will still
be held securely and protected, including when it is shared by NHS Digital.
NHS Digital will collect
• data on your sex, ethnicity and sexual orientation
• clinical codes and data about diagnoses, symptoms, observations, test results,
medications, allergies, immunisations, referrals and recalls, and appointments,
including information about your physical, mental and sexual health
• data about staff who have treated you
More detailed information about the patient data we collect is contained in the Data Provision
Notice issued to GP practices.
NHS Digital Does not collect.
• your name and address (except for your postcode in unique coded form)
• written notes (free text), such as the details of conversations with doctors and nurses
• images, letters and documents
• coded data that is not needed due to its age – for example medication, referral and
appointment data that is over 10 years old
• coded data that GPs are not permitted to share by law – for example certain codes
about IVF treatment, and certain information about gender re-assignment
Opting out of NHS Digital collecting your data (Type 1 Opt-out)
If you do not want your identifiable patient data (personally identifiable data in the diagram
above) to be shared outside of your GP practice for purposes except for your own care, you
can register an opt-out with your GP practice. This is known as a Type 1 Opt-out.
Type 1 Opt-outs were introduced in 2013 for data sharing from GP practices, but may be
discontinued in the future as a new opt-out has since been introduced to cover the broader
health and care system, called the National Data Opt-out. If this happens people who have
registered a Type 1 Opt-out will be informed. More about National Data Opt-outs is in the
section Who we share patient data with.
NHS Digital will not collect any patient data for patients who have already registered a Type 1
Opt-out in line with current policy. If this changes patients who have registered a Type 1 Optout will be informed.
If you do not want your patient data shared with NHS Digital, you can register a Type 1 Optout with your GP practice. You can register a Type 1 Opt-out at any time. You can also change
your mind at any time and withdraw a Type 1 Opt-out.
Data sharing with NHS Digital will start on 1 September 2021.
If you have already registered a Type 1 Opt-out with your GP practice your data will not be
shared with NHS Digital.
If you wish to register a Type 1 Opt-out with your GP practice before data sharing starts with
NHS Digital, this should be done by returning this form to your GP practice. If you have
previously registered a Type 1 Opt-out and you would like to withdraw this, you can also use
the form to do this. You can send the form by post or email to your GP practice or call 0300
3035678 for a form to be sent out to you.
If you register a Type 1 Opt-out after your patient data has already been shared with NHS
Digital, no more of your data will be shared with NHS Digital. NHS Digital will however still
hold the patient data which was shared with us before you registered the Type 1 Opt-out.
If you do not want NHS Digital to share your identifiable patient data (personally identifiable
data in the diagram above) with anyone else for purposes beyond your own care, then you
can also register a National Data Opt-out. There is more about National Data Opt-outs and
when they apply in the National Data Opt-out section below.

NHS Digital legal basis for collecting, analysing and sharing patient data.
How NHS Digital use patient data
NHS Digital will analyse and link the patient data we collect with other patient data we hold to
create national data sets and for data quality purposes.
NHS Digital will be able to use the de-identification software to convert the unique codes back
to data that could directly identify you in certain circumstances for these purposes, where this
is necessary and where there is a valid legal reason. There are strict internal approvals which
need to be in place before we can do this and this will be subject to independent scrutiny and
oversight by the Independent Group Advising on the Release of Data (IGARD).
These national data sets are analysed and used by NHS Digital to produce national statistics
and management information, including public dashboards about health and social care which
are published. We never publish any patient data that could identify you. All data we publish
is anonymous statistical data.
For more information about data we publish see Data and Information and Data Dashboards.
We may also carry out analysis on national data sets for data quality purposes and to support
the work of others for the purposes set out in Our purposes for processing patient data section
above.
Who NHS Digital share patient data with
All data which is shared by NHS Digital is subject to robust rules relating to privacy, security
and confidentiality and only the minimum amount of data necessary to achieve the relevant
health and social care purpose will be shared.
All requests to access patient data from this collection, other than anonymous aggregate
statistical data, will be assessed by NHS Digital’s Data Access Request Service, to make sure
that organisations have a legal basis to use the data and that it will be used safely, securely
and appropriately.
These requests for access to patient data will also be subject to independent scrutiny and
oversight by the Independent Group Advising on the Release of Data (IGARD). Organisations
approved to use this data will be required to enter into a data sharing agreement with NHS
Digital regulating the use of the data.
There are a number of organisations who are likely to need access to different elements of
patient data from the General Practice Data for Planning and Research collection. These
include but may not be limited to:
• the Department of Health and Social Care and its executive agencies, including Public
Health England and other government departments
• NHS England and NHS Improvement
• primary care networks (PCNs), Integrated Care Boards (ICBs) and integrated care
organisations (ICOs)
• local authorities
• research organisations, including universities, charities, clinical research organisations
that run clinical trials and pharmaceutical companies
If the request is approved, the data will either be made available within a secure data access
environment within NHS Digital infrastructure, or where the needs of the recipient cannot be
met this way, as a direct dissemination of data. We plan to reduce the amount of data being
processed outside central, secure data environments and increase the data we make
available to be accessed via our secure data access environment. For more information read
about improved data access in improving our data processing services.
Data will always be shared in the uniquely coded form (de-personalised data in the diagram
above) unless in the circumstances of any specific request it is necessary for it to be provided
in an identifiable form (personally identifiable data in the diagram above). For example, when
express patient consent has been given to a researcher to link patient data from the General
Practice for Planning and Research collection to data the researcher has already obtained
from the patient.
It is therefore possible for NHS Digital to convert the unique codes back to data that could
directly identify you in certain circumstances, and where there is a valid legal reason which
permits this without breaching the common law duty of confidentiality. This would include:
• where the data was needed by a health professional for your own care and treatment
• where you have expressly consented to this, for example to participate in a clinical trial
• where there is a legal obligation, for example where the COPI Notices apply – see Our
legal basis for collecting, analysing and sharing patient data above for more
information on this
• where approval has been provided by the Health Research Authority or the Secretary
of State with support from the Confidentiality Advisory Group (CAG) under Regulation
5 of the Health Service (Control of Patient Information) Regulations 2002 (COPI) – this
is sometimes known as a ‘section 251 approval’
This would mean that the data was personally identifiable in the diagram above. Reidentification of the data would only take place following approval of the specific request
through the Data Access Request Service, and subject to independent assurance by IGARD
and consultation with the Professional Advisory Group, which is made up of representatives
from the BMA and the RCGP. If you have registered a National Data Opt-out, this would be
applied in accordance with the National Data Opt-out policy before any identifiable patient
data (personally identifiable data in the diagram above) about you was shared. More about
the National Data Opt-out is in the section below.
Details of who we have shared data with, in what form and for what purposes are published
on our data release register.
Where NHS digital stores patient data
NHS Digital only stores and processes patient data for this data collection within the United
Kingdom (UK).
Fully anonymous data (that does not allow you to be directly or indirectly identified), for
example statistical data that is published, may be stored and processed outside of the UK.
Some of our processors may process patient data outside of the UK. If they do, we will always
ensure that the transfer outside of the UK complies with data protection laws

Where do we store your information electronically?
All the personal data we process is processed by our staff in the UK however for the purposes
of IT hosting and maintenance this information may be located on servers within the European
Union.
No 3rd parties have access to your personal data unless the law allows them to do so and
appropriate safeguards have been put in place such as a Data Processor as above). We have
a Data Protection regime in place to oversee the effective and secure processing of your
personal and or special category (sensitive, confidential) data.
Who are our partner organisations?
We may also have to share your information, subject to strict agreements on how it will be
used, with the following organisations;
• NHS Trusts / Foundation Trusts
• GP’s
• Primary Care Network
• NHS Commissioning Support Units
• Independent Contractors such as dentists, opticians, pharmacists
• Private Sector Providers
• Voluntary Sector Providers
• Ambulance Trusts
• Integrated Care Boards
• Social Care Services
• NHS England (NHSE) and NHS Digital (NHSD)
• Multi Agency Safeguarding Hub (MASH)
• Local Authorities
• Education Services
• Fire and Rescue Services
• Police & Judicial Services
• Voluntary Sector Providers
• Private Sector Providers
• Other ‘data processors’ which you will be informed of
You will be informed who your data will be shared with and in some cases asked for consent
for this to happen when this is required.
Computer System
This practice operates a Clinical Computer System on which NHS Staff record information
securely. This information can then be shared with other clinicians so that everyone caring
for you is fully informed about your medical history, including allergies and medication.
To provide around the clock safe care, unless you have asked us not to, we will make
information available to our Partner Organisation (above). Wherever possible, their staff will
ask your consent before your information is viewed.
Shared Care Records
To support your care and improve the sharing of relevant information to our partner
organisations (as above) when they are involved in looking after you, we will share information
to other systems. You can opt out of this sharing of your records with our partners at anytime
if this sharing is based on your consent.
We may also use external companies to process personal information, such as for archiving
purposes. These companies are bound by contractual agreements to ensure information is
kept confidential and secure. All employees and sub-contractors engaged by our practice are
asked to sign a confidentiality agreement. If a sub-contractor acts as a data processor for
Fountain Medical Centre an appropriate contract (art 24-28) will be established for the
processing of your information.
Sharing your information without consent
We will normally ask you for your consent, but there are times when we may be required by
law to share your information without your consent, for example:
• where there is a serious risk of harm or abuse to you or other people;
• Safeguarding matters and investigations
• where a serious crime, such as assault, is being investigated or where it could
be prevented;
• notification of new births;
• where we encounter infectious diseases that may endanger the safety of
others, such as meningitis or measles (but not HIV/AIDS);
• where a formal court order has been issued;
• where there is a legal requirement, for example if you had committed a Road
Traffic Offence.
How long will we store your information?
We are required under UK law to keep your information and data for the full retention periods
as specified by the NHS Records management code of practice for health and social care and
national archives requirements.
More information on records retention can be found online at
(https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-andSocial-Care-2016).

How can you access, amend move the personal data that you have given to us?
Even if we already hold your personal data, you still have various rights in relation to it. To get
in touch about these, please contact us. We will seek to deal with your request without undue
delay, and in any event in accordance with the requirements of any applicable laws. Please
note that we may keep a record of your communications to help us resolve any issues which
you raise.
Right to object: If we are using your data and you do not agree, you have the right to object.
We will respond to your request within one month (although we may be allowed to extend this
period in certain cases). This is NOT an absolute right sometimes we will need to process
your data even if you object.
Right to withdraw consent: Where we have obtained your consent to process your personal
data for certain activities (for example for a research project, or consent to send you
information about us or matters you may be interested in), you may withdraw your consent at
any time.
Right to erasure: In certain situations (for example, where we have processed your data
unlawfully), you have the right to request us to “erase” your personal data. We will respond to
your request within one month (although we may be allowed to extend this period in certain
cases) and will only disagree with you if certain limited conditions apply. If we do agree to your
request, we will delete your data but will need to keep a note of your name/ other basic details
on our register of individuals who would prefer not to be contacted. This enables us to avoid
contacting you in the future where your data are collected in unconnected circumstances. If
you would prefer us not to do this, you are free to say so.
Right of data portability: If you wish, you have the right to transfer your data from us to another
data controller. We will help with this with a GP to GP data transfer and transfer of your hard
copy notes.
Primary Care Network
The objective of primary care networks (PCNs) is for group practices together to create more
collaborative workforces which ease the pressure of GP’s, leaving them better able to focus
on patient care.
This practice is a member of Newark & Sherwood PCN. Other members of the network are:
Barnby Gate Surgery
Balderton Surgery
Collingham Medical Practice
Hounsfield Surgery
Lombard Medical Centre
Southwell Medical Centre
Primary Care Networks form a key building block of the NHS long-term plan. Bringing general
practices together to work at scale has been a policy priority for some years for a range of
reasons, including improving the ability of practices to recruit and retain staff; to manage
financial and estates pressures; to provide a wider range of services to patients and to more
easily integrate with the wider health and care system.
This means the practice may share your information with other practices within the PCN to
provide you with your care and treatment.
Service Evaluation
The PCN carries out service evaluations in order to improve the quality and accessibility of
primary care services. This may be carried out in a number of ways including telephone
surveys, online surveys and interviews.
The legal basis for contacting you to take part –
Article 6, e) processing is necessary for the performance of a task carried out in the public
interest or in the exercise of official authority vested in the controller;”
Article 9, (h) processing is necessary for the purposes of preventive or occupational
medicine, for the assessment of the working capacity of the employee, medical diagnosis,
the provision of health or social care or treatment or the management of health or social
care systems
To process the survey information, we collect from you we will only do so with your consent.
Article 6(1)(a) – Consent of the data subject (you)
Article 9(2)(a) – Explicit consent of the data subject. (you)’
Population Health Management
Population Health Management (or PHM for short) is aimed at improving the health of an entire
population. The PHM approach requires health care organisations to work together with
communities and partner agencies, for example, GP practices, community service providers,
hospitals and other health and social care providers. These organisations will share and
combine information with each other in order to get a view of health and services for the
population in a particular area. This information sharing is subject to robust security
arrangements.
As part of this programme, personal data about your health care will have all identifiers
removed (like your name or NHS Number) and replaced with a code which will be linked to
information about care received in different health care settings. If we see that an individual
might benefit from some additional care or support, we will send the information back to your
GP or hospital provider and they will use the code to identify you and offer you relevant
services.
As part of this programme your GP and other care providers will send the information they
hold on their systems to the North Of England Commissioning Support Unit (NECS). NECS
are part of NHS England. More information can be found here https://www.necsu.nhs.uk
NECS will link all the information together. Your GP and other care providers will then review
this information and make decisions about the whole population or particular patients that
might need additional support. NECS work in partnership with a company called Optum to
help them with this work. Both NECS and Optum are legally obliged to protect your information
and maintain confidentiality in the same way that your GP or hospital provider is. More
information about Optum can be found here www.optum.co.uk.
Health and Social Care Providers are permitted by data protection law to use personal
information where it is ‘necessary for medical purposes’. This includes caring for you directly
as well as management of health services more generally.
The PHM project is time-limited to 22 weeks. Once the project has completed all de-identified
, information processed by NECS / Optum will be securely destroyed. This will not affect any
personal information held by your GP or other health or social care providers.
Access to your personal information
Data Subject Access Requests (DSAR): You have a right under the Data Protection legislation
to request access to view or to obtain copies of what information the surgery holds about you
and to have it amended should it be inaccurate. To request this, you need to do the following:
• Your request should be made to the Practice. (For information from a hospital or other
Trust/ NHS organisation you should write direct to them.
• There is no charge to have a copy of the information held about you
• We are required to provide you with information within one month
• You will need to give adequate information (for example full name, address, date of
birth, NHS number and details of your request) so that your identity can be verified,
and your records located information we hold about you at any time.
What should you do if your personal information changes?
You should tell us so that we can update our records please contact the Practice Manager as
soon as any of your details change, this is especially important for changes of address or
contact details (such as your mobile phone number), the practice will from time to time ask
you to confirm that the information we currently hold is accurate and up-to-date.
Online Access
You may ask us if you wish to have online access to your medical record. However, there will
be certain protocols that we have to follow to give you online access, including written consent
and the production of documents that prove your identity.
Please note that when we give you online access, the responsibility is yours to make sure that
you keep your information safe and secure if you do not wish any third party to gain access.

Third parties mentioned on your medical record
Sometimes we record information about third parties mentioned by you to us during any
consultation, or contained in letters we receive from other organisations. We are under an
obligation to make sure we also protect that third party’s rights as an individual and to ensure
that references to them which may breach their rights to confidentiality, are removed before
we send any information to any other party including yourself.
The NHS wants to give people better ways to see their personal health information online. We
know that people want to be able to access their health records. It can help you see test results
faster. It also lets you read and review notes from your appointments in your own time.
From 01/112022 we’re now letting you see all the information within your health record
automatically. If you are over 16 and have an online account, such as through the NHS
App, NHS website, or another online primary care service, you will now be able to see all
future notes and health records from your doctor (GP). Some people can already access this
feature, this won’t change for you.
This means that you will be able to see notes from your appointments, as well as test results
and any letters that are saved on your records. This only applies to records from your doctor
(GP), not from hospitals or other specialists. You will only be able to see information from 1
st
November 2023. For most people, access will be automatic, and you won’t need to do
anything.
Your doctor (GP) may talk to you to discuss test results before you are able to see some of
your information on the app. Your doctor (GP) may also talk to you before your full records
access is given to make sure that having access is of benefit to you. There might be some
sensitive information on your record, so you should talk to your doctor if you have any
concerns.
These changes only apply to people with online accounts. If you do not want an online
account, you can still access your health records by requesting this information through
reception. The changes also only apply to personal information about you. If you are a carer
and would like to see information about someone you care for, speak to reception staff.
The NHS App, website and other online services are all very secure, so no one is able to
access your information except you. You’ll need to make sure you protect your login details.
Don’t share your password with anyone as they will then have access to your personal
information.
If you do not want to see your health record, or if you would like more information about these
changes, please speak to your GP or reception staff.
Our website
The only website this Privacy Notice applies to is the Surgery’s website. If you use a link to
any other website from the Surgery’s website then you will need to read their respective
Privacy Notice. We take no responsibility (legal or otherwise) for the content of other websites.
The Surgery’s website uses cookies. For more information on which cookies we use and how
we use them, please see our Cookies Policy.
CCTV recording
CCTV is installed on our practice premises covering both the external area of the building and
the internal area excluding consulting rooms. Images are held to improve the personal security
of patients and staff whilst on the premises, and for the prevention and detection of crime. The
images are recorded onto an integral hard drive of the equipment and are overwritten on a
rolling basis. Viewing of these digital images is password protected and controlled by the
Practice Manager.
Telephone system
Our telephone system records all telephone calls. Recordings are retained for up to three
years, and are used periodically for the purposes of seeking clarification where there is a
dispute as to what was said and for staff training Access to these recordings is restricted to
named senior staff.
Medical Examiner Service
Following the death of any patients of Fountain Medical Centre we are now obliged to inform
Sherwood Forest NHS Trust, Medical Examiner Service.
Medical examiner offices at acute trusts now provide independent scrutiny of non-coronial
deaths occurring in acute hospitals. The role of these offices is now being extended to also
cover deaths occurring in the community.
Medical examiner offices are led by medical examiners, senior doctors from a range of
specialties including general practice, who provide independent scrutiny of deaths not taken
at the outset for coroner investigation. They put the bereaved at the centre of processes after
the death of a patient, by giving families and next of kin an opportunity to ask questions and
raise concerns. Medical examiners carry out a proportionate review of medical records, and
liaise with doctors completing the Medical Certificate of Cause of Death (MCCD).
The Practice will share any patient with the service upon request.
Objections / Complaints
Should you have any concerns about how your information is managed at the GP, please
contact the GP Practice Manager or the Data Protection Officer as above. If you are still
unhappy following a review by the GP practice, you have a right to lodge a complaint with a
supervisory authority: You have a right to complain to the UK supervisory Authority as below.
Information Commissioner:
Wycliffe house
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 01625 545745
https://ico.org.uk/
If you are happy for your data to be used for the purposes described in this privacy notice,
then you do not need to do anything. If you have any concerns about how your data is shared,
then please contact the Practice Data Protection Officer.
If you would like to know more about your rights in respect of the personal data we hold about
you, please contact the Data Protection Officer as below.
Data Protection Officer:
The Practice Data Protection Officer is Paul Couldrey of PCIG Consulting Limited. Any queries
regarding Data Protection issues should be addressed to him at: –
Email: [email protected]
Postal: PCIG Consulting Limited
7 Westacre Drive
Quarry Bank
Dudley
West Midlands
DY5 2EE
Changes:
It is important to point out that we may amend this Privacy Notice from time to time. If you are
dissatisfied with any aspect of our Privacy Notice, please contact the Practice Data Protection
Officer

Rainbow Badge Initiative

The Rainbow Badge initiative gives staff a way to show that Fountain Medical Centre offers open, non-judgmental and inclusive care for children, young people and their families who identify as LGBT+ (lesbian, gay, bisexual, transgender, the + simply means that we are inclusive of all identities, regardless of how people define themselves).

All staff have undergone training and by wearing the NHS Rainbow badge we are aware that we are sending a message that ‘you can talk to us’. We may not be able to solve all your issues or concerns but we can provide a friendly, non-judgmental ear and signpost you to support available.

We know how important our performance is to you so see here for statistics across all our areas. This will be updated on a monthly period.

Workflow info (1)

Fountain Medical Centre (the Practice)
Data Protection Privacy Notice for Members of Fountain Medical Centre Patient
Participation Group (PPG)

Introduction:
This privacy notice lets you know what happens to any personal data that you give to us, or
any that we may collect from or about you.
This privacy notice applies to personal information processed by or on behalf of the practice.
This Notice explains.
• Who we are, how we use your information and our Data Protection Officer
• What kinds of personal information about you do we process?
• What are the legal grounds for our processing of your personal information (including
when we share it with others)?
• What should you do if your personal information changes?
• For how long your personal information is retained by us?
• What are your rights under data protection laws?

The UK General Data Protection Regulation (UK GDPR) became law on 24th May 2016.
This is a regulation on the protection of confidential and sensitive information. It entered into
force in the UK on the 25th May 2018, repealing the Data Protection Act (1998), being
supplemented by the Data Protection Act 2018.

For the purpose of applicable data protection legislation (including but not limited to the UK
General Data Protection Regulation (Regulation (UK) 2016/679) (the “UKGDPR”), and the
Data Protection Act 2018 the practice responsible for your personal data is Fountain Medical
Centre.

This Notice describes how we collect, use and process your personal data, and how, in
doing so, we comply with our legal obligations to you. Your privacy is important to us, and
we are committed to protecting and safeguarding your data privacy rights.
This Privacy Policy applies to the personal data collected from members of the PPG.
What is the Patient Participation Group (PPG)?

Fountain Medical Centre has established a PPG to help us to gather views and experiences
from people who use our services. The PPG aims to allow our service users to be actively
engaged and involved in decision-making to help shape our services and culture, with the
aim of supporting high-quality sustainable services.

How we use your information and the law.
Fountain Medical Centre will be what’s known as the ‘Controller’ of the personal data you
provide to us. Participation in the PPG is entirely voluntary. If you are interested in joining
our PPG, you will need to email [email protected]
or speak to a member of staff.

If you have expressed an interest in attending our PPG, we will collect the following
information about you:

• Name.
• Contact number.
• Email address.
• Preferred contact method.
• Age.
• Ethnicity; and
• Area in which you live.
Your information will be used to:
• Keep a register of current members.
• Contact you with details of PPG meetings;
• Progress any comments or suggestions; and
• Collect views and experiences from people from a range of equality groups.
You may be asked for your view and experiences in relation to;
• How the Practice can achieve its aims in providing best possible
provision to its patients
• What developments in the community that may impact healthcare
have occurred
• What other health services are doing and providing feedback to the
Practice
• What patients and individuals who have not accessed our services think of the Practice

A standard PPG will be held every (number here) months but we may hold additional PPGs
for more bespoke topics. We will tell you whether the PPG will be held in person or via video
conference. Where PPGs are held remotely, we will provide you instructions for joining
ahead of the meeting.

Each PPG will usually have up to 12 participants in attendance plus relevant members of the
Dorking Healthcare team. Your identity and any views or comments you express at the PPG
will therefore be shared with the other attendees.

How do we lawfully use your data?
As a healthcare provider, we are regulated by the Care Quality Commission (CQC) and
have established our PPG to support us to meet our CQC requirements. Specifically, the
PPG assists us in responding to the CQC’s Key Lines of Enquiry relating to ‘well-led’
domain.

The output of the PPG will be used to help influence how we provide our healthcare services
which we have been commissioned to provide under the NHS Act 2006 and the Health and
Social Care Act 2012.

Article 6 (1) (e) – the processing is necessary for the performance of a task carried out in the
public interest or in the exercise of official authority vested in the controller.
Article 9 (2) (h) -processing is necessary for…the provision of health or social care or
treatment or the management of health or social care systems and services…”

Changing your mind
You can withdraw from the PPG at any time. We will remove your contact details from our
PPG register, and you will not receive any further contact relating to our PPG.
If you wish to withdraw from the PPG, please email [e-mail address]
Your Direct Care will not be impacted in any way should you choose not to take part.
How do we maintain the confidentiality of your records?
We are committed to protecting your privacy and will only use information collected lawfully
in accordance with:
• Data Protection Act 2018
• The UK General Data Protection Regulation 2016
• Human Rights Act 1998
• Common Law Duty of Confidentiality
• NHS Codes of Confidentiality, Information Security and Records
Management
We will only ever use or pass on information about you if others who have a genuine need
for it. We will not disclose your information to any third party without your permission unless
there are exceptional circumstances (i.e., life or death situations), where the law requires
information to be passed on.
Our practice policy is to respect the privacy of our members and to maintain compliance with
the UK General Data Protection Regulation (UK GDPR) and all UK specific Data Protection
Requirements. Our policy is to ensure all personal data will be protected.
All employees and sub-contractors engaged by our practice are asked to sign a confidentiality
agreement.

Where do we store your information Electronically?
All the personal data we process is processed in the UK however for the purposes of IT
hosting and maintenance this information may be located on servers within the European
Union.

No 3rd parties have access to your personal data unless the law allows them to do so, and
appropriate safeguards have been put in place. We have a Data Protection regime in place
to oversee the effective and secure processing of your personal and or special category
(sensitive, confidential) data.

Who are our partner organisations?
We may also have to share your information, subject to strict agreements on how it will be
used, with the following organisations;
• NHS Commissioning Support Units
• Clinical Commissioning Groups
• NHS England (NHSE) and NHS Digital (NHSD)
• Local Authorities
• CQC
• Private Sector Providers providing employment services
• Other ‘data processors’ which you will be informed of

You will be informed who your data will be shared with and in some cases asked for consent
for this happen when this is required.

We may also use external companies to process personal information, such as for archiving
purposes. These companies are bound by contractual agreements to ensure information is
kept confidential and secure. All employees and sub-contractors engaged by our practice are
asked to sign a confidentiality agreement. If a sub-contractor acts as a data processor for
[Practice Name] an appropriate contract (art 24-28) will be established for the processing of
your information.

How long will we store your information?
We are required under UK tax law to keep your information and data for the full retention
periods as specified by NHS England, which currently is up to 6 years.
How can you access, amend move the personal data that you have given to us?
Even if we already hold your personal data, you still have various rights in relation to it. To
get in touch about these, please contact us. We will seek to deal with your request without
undue delay, and in any event in accordance with the requirements of any applicable laws.
Please note that we may keep a record of your communications to help us resolve any
issues which you raise.

Right to object: If we are using your data because we deem it necessary for our legitimate
interests to do so, and you do not agree, you have the right to object. We will respond to
your request within 1 Month (although we may be allowed to extend this period in certain
cases). Generally, we will only disagree with you if certain limited conditions apply.
Right to withdraw consent: Where we have obtained your consent to process your personal
data for certain activities (for example for a research project), or consent to market to you,
you may withdraw your consent at any time.

Right to erasure: In certain situations (for example, where we have processed your data
unlawfully), you have the right to request us to “erase” your personal data. We will respond
to your request within 30 days (although we may be allowed to extend this period in certain
cases) and will only disagree with you if certain limited conditions apply. If we do agree to
your request, we will Delete your data but will generally assume that you would prefer us to
keep a note of your name on our register of individuals who would prefer not to be
contacted. That way, we will minimise the chances of you being contacted in the future
where your data are collected in unconnected circumstances. If you would prefer us not to
do this, you are free to say so.

Right of data portability: If you wish, you have the right to transfer your data from us to
another data controller.

Access to your personal information
Data Subject Access Requests (DSAR): You have a right under the Data Protection
legislation to request access to view or to obtain copies of what information the surgery
holds about you and to have it amended should it be inaccurate. To request this, you need
to do the following:

• Your request should be made in writing to the Practice
• There is no charge to have a copy of the information held about you
• We are required to respond to you within one month
What should you do if your personal information changes?
You should tell us so that we can update our records please contact the Practice Manager
as soon as any of your details change, this is especially important for changes of address or
contact details (such as your mobile phone number), the practice will from time to time ask
you to confirm that the information we currently hold is accurate and up to date.

Objections / Complaints
Should you have any concerns about how your information is managed at the Surgeryt,
please contact the GP Practice Manager or the Data Protection Officer as above. If you are
still unhappy following a review by the GP practice, you have a right to lodge a complaint
with a supervisory authority: You have a right to complain to the UK supervisory Authority as
below.

Information Commissioner:
Wycliffe house
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 01625 545745
https://ico.org.uk/

If you are happy for your data to be extracted and used for the purposes described in this
privacy notice, then you do not need to do anything. If you have any concerns about how
your data is shared, then please contact the Practice Data Protection Officer.

If you would like to know more about your rights in respect of the personal data we hold
about you, please contact the Data Protection Officer as below.

Data Protection Officer:
The Practice Data Protection Officer is Paul Couldrey of PCIG Consulting Limited. Any queries
in regard to Data Protection issues should be addressed to him at: –
Email: [email protected]
Postal: PCIG Consulting Limited
7 Westacre Drive
Quarry Bank
Dudley
West Midlands
DY5 2EE
Changes:
It is important to point out that we may amend this Privacy Notice from time to time. If you
are dissatisfied with any aspect of our Privacy Notice, please contact the Practice Data
Protection Officer

New contractual arrangements from 01.04.2014 stated that Practices should make available a Statement of Intent in relation to certain I.T. developments.

This document is the Statement of Intent for The Fountain Medical Centre and shows the facilities that are/or will be available to our patients by 31.03.2015.  These facilities are an important step in expanding our patients involvement in their own care and improving accessibility of information.

Electronic Appointment Booking:

Since April 2010 we have provided an electronic system to book GP appointments and encourage everyone to use it.

On-Line Repeat Prescription Ordering:

Since April 2010 we have provided an electronic system to order your repeat prescriptions and encourage everyone to use it.

Electronic Prescribing Service:

Since June 2014 this facility enables your ‘paper’ prescription to go electronically to the pharmacy of your choice.  You have to sign up with your pharmacy to enable this service to work.  Ordering of repeat medication remains the same.

Referral Management:

All NHS clinical correspondence generated by the Practice has to include NHS numbers ensuring sufficient and accurate patient identification.  This is something we have done for a number of years now.

Interoperable Records

• Summary Care Records: Since January 2013 we have been ensuring daily automated uploads of any changes to a patient’s summary information.  This summary care record contains medications, allergies and adverse reactions.  From September 2014 the Summary Care Record Viewer for temporary patients and new patients (before full registration) will be available for clinicians to use.  This will only be viewed in emergency or urgent care settings and with the explicit consent of the patient unless the patient is unable to give their consent.

• GP2GP: Following training we started to use this facility on 16^th September 2014.  This will enable electronic transfer of your medical records when a patient registers or de-registers.  The Practice’s clinical computer system is fully compliant with GP2GP but does depend upon the receiving practice’s computer system.

• Access to Medical Records: We will, by March 2015, utilise the facility for you to view on line, export or print any summary information from your records relating to medication, allergies, adverse reactions and any other items agreed between you and the GP.  Once the Practice’s administrative and clinical team have received training and we have tested the facility for robustness and ensured that it is working effectively, we will provide our patients with access to their summary record.

There is a central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies.

Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ – SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well.

Your information will be extracted from practices such as ours and held on central NHS databases.

As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Connecting for Health (CfH), the government agency responsible for the Summary Care Record have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System.

For existing patients it is different in that it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt out.

If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery.

Download the opt out form >>>>

Summary Care Records

The NHS are introducing Summary Care Records (SCR) to improve the safety and quality of patient care. Because the Summary Care Record is an electronic record it will give healthcare staff faster, easier access to essential information about you, to help provide you with safe treatment when you need care in an emergency or when your GP practice is closed.

The Fountain Medical Centre will be going ‘live’ with this project in December 2012. The information that will be shared: Major or Minor clinical problems/illnesses and current medication – please note it will not be the whole of your clinical record that is shared.

You do not need to do anything. This will happen automatically. Healthcare staff will ask your permission every time they look at your Summary Care Record. If you wish to opt out of this project please ask at reception for an ‘opt-out form’.

You should have received a letter from the NHS regarding this project. If you are turning 16 years of age you will not have received a letter – please ask at reception for a leaflet.

Fountain Medical Centre is an accredited training practice and is involved in the postgraduate training of fully qualified doctors who wish to pursue a career in General Practice. These GP Registrars usually work in practice for four months at a time as part of their specialist family doctor training. Throughout their placement with the practice their work is supervised by Dr Mark Jefford, senior partner and Dr James Bignall.

A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS.

The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.

At no time will any such behaviour be tolerated in this practice.

If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.

The practice takes any bullying, threatening or undermining remarks about staff on Social Media very seriously and any such action may result in reporting the patient to the police in regards to sections 2, 2A, 4 or 4A Protection from Harassment Act 1997, or offences under the Malicious Communications Act 1988 and Communications Act 2003.