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Letter to our patients

As you are all aware, the Corona Virus Pandemic is causing severe disruption to many areas of our lives. Here at The Fountain, we are doing our best to follow government guidance as to how we work. This is changing every few days, so we understand that it can be confusing and frustrating for you.

I want you to know that we are committed to providing the best service we can to you in this time of crisis. We have no intention of abandoning the elderly or vulnerable patients. We will be here to help with your health problems like aches and pains, bowel problems, end of life care etc. We will keep routine prescriptions flowing, delaying annual reviews where they are not essential.

The way we interact with you will be quite different over the next few months. There will be more use of phone calls with GPs and possibly SMS messages, emails and video calls and less face to face interactions. This is to help protect our many elderly and vulnerable patients from getting infected either from other patients or staff at the practice. We will call you in for face to face appointments when we see it is needed, however we request that all patients attending the surgery do so alone, unless you have a carer, to minimise the number of patients in the waiting room.

It is very likely that most of our staff will be infected with the virus over the next few months and will need time off whether through sickness or in isolation. This will affect the speed we can deal with your concerns. As you know, the NHS was struggling even before this virus came along. Please work with us at this time and consider whether your problem needs sorting out right now, or if it can wait. Having your own thermometer, and if appropriate, blood pressure cuff at home can help with phone consultations.

Please refer to this site and listen to the news for the latest government guidance so that we are all working to the same plan. Stay safe!

With thanks

Drs Jefford, Folman, Wicks, Bignall, Dean

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