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Noticeboard

PRESCRIPTION REQUESTS:  Please note that it takes 2 working days to order repeat medication due to the number of requests we receive. We cannot take orders over the telephone for safety. The easiest way for you to order your medication is online or by asking your pharmacist to do it for you.

 

Confidentiality

laptop_and_chainYour information will be treated in confidence. We are unable to discuss your details or medical information unless we have your specific permission; this includes giving out appointment information and test results.

You have the right to see your medical records and information held about you on the computer system whilst chaperoned by a member of staff. To do this you will need to write to the practice manager requesting to see your medical records and suggestions for when this would be convenient for you. The practice manager will organise an appointment for you and this will be confirmed with you by the surgery.

Doctors and staff in the practice have access to your medical records to enable them to do their jobs.  From time to time information may be shared with others involved in your care if it is necessary.  Anyone who has access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.  Your information will be treated in confidence.

We are registered under the Data Protection Act 1984 as amended by the Data Protection Act 1998.

Carers

If you are a carer for a relative, neighbour, or looking after your partner then please ask reception for one of our Carer's forms. This will give staff permission to discuss clinical matters with your carer and also helps the doctors and nurses identify patients who are carers and may need more support. This is for carers of any age group.

Freedom of Information Act - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available. The Fountain Medical Centre follows the model scheme for GP practices approved by the Information Commissioner.  The information covered is included in the classes of information mentioned below:

Classes of Information

Class 1 - Who we are and what we do

Organisational information, structures, locations and contacts.

Class 2 - What we spend and how we spend it

Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audits.

Class 3 - What our priorities are and how we are doing

Strategies and plans, performance indicators, audits, inspections and reviews.

Class 4 - How we make decisions

Decision making processes and records of decisions.

Class 5 - Our Policies and Procedures

Current written policies and procedures for delivering our services and responsibilities.

Class 6 - Lists and registers

Class 7 - The services we offer

Information about the services we offer, including leaflets, guidance and newsletters produced for the public.

Information can be accessed via the website, practice leaflet or on request.  By law we have to respond to requests within 20 working days and some requests for information may be subject to a fee.

The disclosure of personal data is subject to the Data Protection Act.

 

 

This scheme is available from reception.

 
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