PRESCRIPTION REQUESTS: Please note that it takes 2 working days to order repeat medication due to the number of requests we receive. We cannot take orders over the telephone for safety. The easiest way for you to order your medication is online or by asking your pharmacist to do it for you.
Our aim is to provide an appointment system that operates well for both the patient and clinician. Appointment times range from 8.15am to 6.00pm Monday to Friday with a doctor or nurse.
Patients are able to book up to five weeks in advance for routine doctor appointments. Should the doctor need to see you for review they will have access to appointments specifically for their use.
We aim to see all our patients within 30 minutes of your appointment time. If for any reason there is a delay the receptionists will keep you advised on the length of time you can expect to wait. Please be aware that although delays can happen due to other emergencies, you will still be seen.
As you will appreciate there is a lot of pressure on the telephone system between 8.30 and 10.30am, please be patient and we will get to your call as soon as possible. If your appointment is not urgent please ring after 10.30am.
We also have appointments that become available on the same day or within 48 hours - these are usually used for emergencies. There is a limited supply of emergency appointments so we would ask you only to use these if genuinely needed.
Please aid our reception staff in booking appointments by only taking an emergency appointment if you really need it. The receptionists will ask for basic details regarding your condition as they have guidelines provided by the doctors to work by.
After you have provided details of the nature of your illness, the emergency doctor will call you to assess the urgency of your condition. Although we appreciate you will be keen to have your illness dealt with as quickly as possible, it is not the receptionists who decide whether you are to be seen, this is at the discretion of the doctor.
Emergency appointments are for emergencies only. Unfortunately, due to time constraints the duty doctor will not be able to deal with ongoing problems you may have. You will be asked to re-attend for a routine appointment where the proper amount of time will be allocated to you. Please be aware there may be a delay in seeing the duty doctor if they get called out urgently.
If you no longer need your appointment, please let us know as soon as possible. We will then be in a position to offer it to another patient.
There is a facility on our telephone system to leave a message cancelling your appointment. These messages are picked up regularly by our reception staff.
Consideration will be given to removing any persistent non-attenders from the practice list.
If we have to cancel a surgery we will always, where possible, try to offer you an alternative with the same GP or nurse as close to that date as we can.
We offer an on line system for booking appointments, ordering prescriptions and viewing your own personal Summary Care Record (Allergies, Sensitivities, Medication). Please see 'On Line System' under 'Further Information' on the right or ask our receptionists. Please note you will need i.d. to be able to register for this facility.
We no longer have a separate Home Visit telephone line. All calls are answered by our receptionists who will add your name to be triage by the doctor. Please ensure you give your contact telephone number to the receptionist so the doctor can ring you back.
Please remember, if you have transport, although feeling quite ill, arrangements can be made for you to be seen by the doctor soon after your arrival.
DO NOT BE AFRAID TO RING 999 IF NECESSARY.
The doctor or nurse is happy to consult you over the telephone where appropriate. Your details will be taken and it will be arranged for the doctor or nurse to call you.
The receptionists have been asked not to interrupt the clinician whilst in consultation to respect the patient that is being seen unless your call is genuinely urgent.
You will, therefore, need to provide a telephone number where the doctor can reach you.
Please note, due to being a business our telephone number is withheld. If your contact number does not receive calls where the number is withheld the clinician will not be able to return your call.
It may not always be possible to offer you an appointment with the doctor of your choice. If that is the case and you have something personal to discuss, you may wish to have a chaperone present during your consultation or examination. Please advise the receptionist who will organise for either a nurse or a member of staff to be present.
If you require an interpreter to attend your consultation please let the surgery know in advance and we will be able to book for you. Please ask at Reception.
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