WHAT IS ACTIVE SIGNPOSTING?
Active Signposting has been identified by NHS England as one of the Ten High Impact Actions and has been introduced throughout the Primary Care Sector to ensure that each patient is given access to the most appropriate health professional with the least possible delay.
WHY DOES THE RECEPTIONIST NEED TO ASK WHAT IS WRONG WITH ME?
This is done at the request of the GP Partners. The reception staff have received additional training to enable them to direct the caller to the most appropriate level of care or service in a safe and timely manner.
The additional training received by the reception staff has been designed to help them ensure patients are directed to the most appropriate care service for their needs.
WHAT ABOUT CONFIDENTAILITY?
Reception Staff, like all members of the team are bound by confidentiality rules. Any information given to a member of the reception team is treated strictly confidential and the Practice would take any breach of confidentiality very seriously. All information given to the reception staff is documented within your records to assist the GP with your appointment.